Service design and Salesforce applications
Even the best system, service or application cannot meet the goals set for it if its utilization rate remains low due to poor usability.
Service design ensures that end users – either company’s employees or its customers – find use of the service meaningful, useful and value adding. This ensures that enthusiasm for a new system, service or application does not wane after implementation.
Service design entails paying attention not only to technical implementation but also to usability and appearance. The goal is to make the user experience as enjoyable as possible.
In order to increase the utilization rate of a system, the service design perspective is taken into account already in the implementation phase of Salesforce. The induction of users and customers should also be kept in mind when further developing the system and building new applications on the Salesforce platform.