Customer service solutions and Salesforce Service Cloud
Your customers expect fast, high-quality and personal service, at all times regardless of the channel. Whether your customers are consumers or businesses, their expectations are equally high.
Do you want to meet these expectations? Doing so requires developing customer service at three mutually supportive levels.
The first level involves putting your own house in order – that is, ensuring that your customer service staff have modern equipment, that customer service channels are maintained properly, processing of support requests is made more efficient, and that everything can be managed with data.
At the second level, the focus is on your customers. This second level can be called the self-service level, as the idea is to offer customers the means to find solutions to their problems independently, for example by using self-service channels.
At the third level, customers are served proactively even before they have considered contacting the company. At this level, customer service representatives act as experts who, instead of doing bulk work, provide customers with ideas and solutions that add value for them.
If you want to enhance your customer service, provide a first-class customer experience and stop being constantly one step behind, you need the right systems and unobstructed access to customer data.
With our help, you can digitize the entire customer path and progress from processing contact requests towards customer service that is proactive and adds value to customers turning customer service from an expense into a competitive advantage.
Service Cloud. We help you quickly deploy Salesforce Service Cloud, which provides a wide range of means for developing your service operations. Service Cloud enables multi-channel customer service, an all-round customer view for customer service representatives, and faster processing and resolution of customer transactions.
Experience Cloud. With Service Cloud you put your house in order, but the Experience Cloud portal solution helps you put the customer in the driving seat. Experience Cloud enables you to provide new types of customer experiences, add self-service channels, and quickly create a variety of websites, portals, and mobile applications for customers and partners.